RETURNS POLICY

When you receive your order, please thoroughly inspect all products as we cannot accept returns more than [7] days after you have received them. The date of receipt is determined by the shipping tracking number on the item.

100% MONEY-BACK SATISFACTION GUARANTEE
We want you to love your Nalia products! If you don’t, please let us know. We offer a 7-day unconditional refund for any reason (even if you’ve already tried them).

 Just contact us by email within [7] days of receiving the goods and include:

• Your name and email address
• Your order number and the item(s) purchased
• The reason for your return 
• Whether you would like a refund or a credit note

We will then provide you with instructions to follow when sending the items back to us. Please note that the shipping costs for returns are borne by you.

Credit notes will be sent to you electronically within [1-2] days, from the date we receive your return. Please allow [7-14] days to receive a refund.

DAMAGED OR FAULTY PRODUCTS

We take care to pack your products carefully so that they won’t get damaged in transit. 

If, for whatever reason, they do arrive damaged or faulty, please let us know before you try the product.

Just contact us within [7] days of receiving the goods by email and include:

• Your name and email address
• Your order number and the item/s purchased
• The reason for your refund request
• A photo of the damaged or faulty product

For faulty or damaged products, we will send you with a replacement within [1-2] days of receiving and verifying your email.

If you choose to request a refund, please note that this may take [7] days to be processed. Please allow a further [7] days for the refund to appear on your statement, depending on your financial institution.

SHIPPING POLICY

We ship domestically within Australia and internationally. Your orders will be dispatched and posted on the same day if received before 3pm. Once dispatched, shipping time will vary depending on the type of shipping selected and whether you are receiving the items within Australia or internationally. Please note that the delivery times specified below are approximate and as provided by the shipping companies, and we cannot guarantee these delivery times.

WITHIN AUSTRALIA:

All parcels within Australia are sent via Australia Post. We offer free standard postage within Australia or Express Post for an additional fee, which is calculated at the checkout. Click here for estimated standard shipping times, or here for estimated Express Post shipping times within Australia. Please note that these timeframes are estimates only and cannot be guaranteed.

OUSTIDE AUSTRALIA:

International parcels are shipped via Australia Post (standard post), with costs calculated at the checkout. Click here for estimated international shipping times from Australia. Please note that these timeframes are estimates only and cannot be guaranteed.

The courier service in your country may require a signature. If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi-storey building) and the name of the company, as the courier may return to sender if you do not make these details clear.

We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a new delivery charge.