Your questions, answered.
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FAQ
The NALIA nitty-gritty
Nalia is a celebration of life and beauty inspired by our Cambodian heritage.
Welcome to our world.
2019, but we had a big makeover and relaunched in 2025.
Nalia is designed and made in Australia. Melbourne, if you want to be specific.
It’s a nice place … you might know it for its coffee, avocado on sourdough, and four seasons in one day.
Purchasing & Shipping
Let us know as soon as you can by clicking here. We are generally lightning fast in processing orders, but if you are able to catch us before we’ve done so, we can cancel your order and refund the full amount including shipping.
We want you to love your Nalia products. If they are unopened, you can return them by contacting us. However, if we’ve already processed your order, we can’t refund your shipping costs if you change your mind.
All the ins and out of shipping can be found over [here].
Just place the order as usual, with your details in the Billing address section, and your lucky friend’s details in the Shipping address section.
Ingredients & Ethics
Never! No fur-friends have been harmed in the process of creating Nalia products.
Absolutely! Being vegan, there’s no dairy in our products. And no gluten either.
After extensive research and development in the lab, sourcing and choosing the highest quality native extracts, we found out that the best is actually in our own backyard! Our Cambodian/Australian heritage is what makes Nalia truly unique.
Skin Care
Our products are made with natural ingredients. They are kind to sensitive skin. However, it’s always wise to do a test patch before applying the products more extensively on your face, if your skin is especially sensitive.
Nalia is suitable for all skin types, however it was designed for Young Adults.
Growing a tiny human can be hard, hungry work… and all the more reason for self-love. There’s no nasties to harm you or your little one.
Other Random Bits
It’s best to store Nalia products in a cool place out of the sun.
Nalia products will work best if used within 6 months of opening.
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We’re chuffed you want to go steady.
Find us on Instagram — we’re @nalia_skin and you can tag #lovenalia to be featured. You can sign up to our newsletter (in the footer of the website).
We’d love to hear from you! Shoot us a line at hello@naliacosmetics.com.au